Refund policy

If a piece is not right for you, contact us within 30 days of delivery to request a return or exchange.

Eligibility and return steps

Items should be unworn and unused, in the condition received, with any original tags and packaging. Contact us with your order number and reason for the request before sending the item. We will provide instructions and a prepaid return label for eligible returns and exchanges. We pay return shipping on all eligible returns and exchanges.

Damaged, defective or incorrect items

Please inspect your order on arrival. If something is damaged, defective or incorrect, contact us with your order number and photographs where possible so we can arrange an appropriate resolution.

Exchanges and refunds

Exchanges depend on availability. Once a return arrives and has been inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may need additional time to post them. Contact us if you need an update. This policy does not limit rights under applicable consumer protection laws.

Contact us

Fine Jewelry
1535 Landess Ave, Ste 116, Milpitas, CA 95035
+1 408-586-9252 · info@finejewelrymilpitas.com
Monday–Saturday 11:00 a.m.–6:00 p.m.; Sunday closed (Pacific Time)
We respond within 24–48 hours.